Frequently Asked Questions

Do you have a question about the reception at Wiedewei? Maybe it is among our frequently asked questions. If not, you can always contact us via customer [email protected] or call (0113) 760 250.

The childcare options, your desired start date and the days on which you need childcare determine when your child can go to a location. It may happen that there is no space available at your preferred location. Therefore, do not wait too long to register and provide as many alternative childcare days and locations as possible when submitting your application for childcare. You can register via registration form on our website. Is your child already registered? Then send an email to [email protected] and provide your child's name and date of birth.

How nice that you want to register your child. At Wiedewei you can register your child for one of our locations without obligation and free of charge. You do this by registration form to fill in. We will contact you as soon as possible after we have received your registration request.

It may be that the location no longer has room and your child cannot be placed. Therefore, please indicate in your online registration which alternative day(s) and location(s) are also possible. It is also important to indicate your child's allergies or special dietary requirements when registering.

You can request additional childcare through the parent portal. You can request additional childcare up to 21 calendar days in advance using the "calendar" button. The childcare professionals will check if there's room in the group for the day your child wants to play. They will then approve or reject your request.

Daycare
If your child goes to daycare, you can use absence credit for these extra hours. If you do not have enough credit, these hours will be charged afterwards.

BSO
If your child goes to after-school care, you can use absence credit or flexible holiday hours for these extra hours. If you do not have enough absence credit or flexible holiday hours, the hours will be charged afterwards.

Within Wiedewei we do not work with exchange days. Instead, you will receive absence credit for a canceled childcare day, which you can use as desired. This works as follows:

1. You can cancel your child's attendance for the day you don't need childcare, up to six weeks before the scheduled day. Please note: cancel your child's attendance in time to receive absence credit. This means you must cancel your child's attendance before 8:30 AM for daycare, before 8:00 AM for before-school care, and before 9:00 AM for after-school care.

2. You will receive absence credit for the hours you cancel. You can use this credit for hours up to one year after the cancellation date, except during the Holiday Mix when you have after-school care. For example: If your child is reported absent on July 1st, you can use that credit until July 1st of the following year.

3. You can request extra childcare from 21 calendar days in advance via the 'agenda' button. When you apply for payment, choose to use your absence credit.

The branch assesses whether your application fits within the occupancy and approves or rejects it.

Please note: A number of conditions apply to the absence credit. You can read more about the absence credit in our conditions.

Absence credit is a service we offer. It's a credit you earn when you report your child absent on time. This means you must report your child absent from daycare before 8:30 AM, before 8:00 AM for before-school care, and before 9:00 AM for after-school care. You can report your child absent up to six weeks before the scheduled day. You will then receive absence credit for the hours reported absent. You can use this credit for hours up to one year after the date of the report, except during the Holiday Mix when you have after-school care. For example: If your child is reported absent on July 1st, you can use that credit until July 1st of the following year.

Please note: Several conditions apply to the absence credit. For example, the maximum number of hours you can cancel per year in exchange for absence credit depends on your childcare package. In addition, the credit is child-specific and contract-specific, meaning you cannot, for example, transfer it from preschool to after-school care. You can read more about the absence credit in our conditions.

Before choosing childcare for your child, it is a good idea to first take a look inside a branch without obligation. You can request a tour via www.wiedewei.nl/rondleiding or on to the location page from your desired reception location. You can request a tour of the branch here. They will contact you to schedule the tour.

It may happen that you are unable to register your child. Please contact Customer Relations by emailing: [email protected] or calling (0113) 760 250. We are happy to help you.

As soon as you accept the proposal and sign the agreement, your child's placement is final. You can find your signed contract in the parent portal under 'documents'.

Registering with Wiedewei is completely free!

If you are eligible for childcare allowance, you can complete a personal net cost calculation via our website. You can easily compare packages and different options. Calculate your costs by making one trial calculation. Of course you can also call (0113 760 250), mail ([email protected]) or chat. We will then advise you which package suits you best and help you make the cost calculation. For this we need the gross annual income of both partners.

This is possible, your application will be placed on the (dormant) registration list, which means that you will not be actively approached for the care of your child. You can contact us yourself if you need shelter.[email protected]) or call (0113 760 250). Please keep in mind that you contact us in a timely manner.

When using Internet Explorer, the link may not open. Therefore, open the link with a browser other than Internet Explorer, such as Google Chrome or Safari.

We understand that it can be quite exciting for you and your child to come to daycare for the first time. Your child can therefore come to settle in (maximum) twice before the contract comes into effect. Getting used to is a service we only offer at daycare. The adjustment time is coordinated with the location. They will contact you to schedule an adjustment moment. This way you can see whether Wiedewei suits you.

Wiedewei works with many schools, we are often in the school. We believe it is important to welcome a child in a familiar environment. That is pleasant for your child and also for you, you know that your child does not have to travel or be transported. On the linked schools page you will find an overview of primary schools per municipality and the Wiedewei branch that is included or with which we have a (short) distance collaboration.

If you want childcare at Wiedewei and we are not in the school, please let us know ([email protected]) and the school know. Wiedewei is always open to making an inventory in new places to see if we can start.

Your child can go to daycare for one or more days or half days before or after school. This depends on the package you choose and the opening hours of the branch. View all our packages.

Your child will play in a regular group at their childcare center. This is where their friends play and where their familiar childcare professionals work. Your child may be placed in a different group than their regular group. By signing the childcare agreement, you consent to this.

Exceptions
At times there are fewer children at your location. We will then care for the children together in one group other than your child's regular group. This way your child has more friends to play with on quiet days/parts of the day. Of course, we only do this if the maximum group size is not exceeded.

It's possible that your child's group teacher isn't yet available, or is no longer available. In that case, another familiar teacher from the team will be present.

This depends on whether we have established a transport route between the BSO and the school in question. If a transport route has been determined, you can request transport for your child via [email protected]. look at the transport routes.

At Wiedewei you only pay for diapers when your child needs them. You choose when you register your child for daycare or take away your diapers. The price for diapers is on top of your hourly rate. When your child is toilet trained or when you provide diapers from home, you can cancel the diapers by going to [email protected] to email. The diapers will then no longer be charged from the following month.

If you and your partner both work or study, you are eligible for childcare allowance. This is a contribution towards the costs of childcare. You sometimes get back up to 70% of the costs.

The rates at Wiedewei are gross rates, for which you will receive childcare allowance. If we talk about net costs, the childcare allowance has already been deducted from this. For more information and to apply for allowance, please visit toeslagen.nl.

What is the LRK number?
Childcare establishments that comply with legislation and regulations are inspected by the GGD. If the establishment meets the requirements, it will be included in the National Register of Childcare and Playgroups. You will only receive childcare allowance if the organization where you have childcare is included.

Where can I find the LRK number?
All Wiedewei branches comply with the laws and regulations and can be found in the register. Each type of childcare per location has a unique number. You will find this number on your agreement, on the location page at wiedewei.nl with contact information or on the website LRK.

You receive childcare allowance when you and your partner both work or study. You will also receive childcare allowance if you are single and working. You are then entitled to childcare allowance on the gross hourly price.

If you have a partner and one of you is not working or if you or your partner work on a zero-hour basis, you may still be entitled to childcare allowance. To find out whether you are eligible for allowance or if you would like to apply for it, please visit toeslagen.nl.

If you become unemployed, you are still entitled to childcare allowance for three months. This means your child can continue to play in the familiar environment with his or her friends and you have the time to look for another job. Report this change to the Tax Authorities within 4 weeks after you become unemployed. It is best to call the Tax Authorities (0800-0543). They will then look at your personal situation and calculate how many childcare hours you are entitled to.

If you do not have a new job within three months, you are no longer entitled to childcare allowance. Have you used all the childcare hours in the three-month period? Then your hours are up and you stop the childcare allowance. Do you have any spare hours left? Then you can use it until the end of the year. After that, you can stop the childcare allowance via Allowances.nl toeslagen.nl.

Follow these steps:

Step 1: Download the ParentApp again. You can download the app on your smartphone via Google Play or the App Store.
Step 2: Enter the URL. This is kibeo.ouderportaal.nl.
Step 3: Log in. Use the email address we have on file as your username. You can enter the password you used before, or request a new password if desired.

In the handleiding read more about the ParentApp.

You can follow your child's adventures closely via the parent portal. Here you will see photos and personal messages about your child during childcare. In addition, you can easily arrange your administrative matters here.

If you become a customer of Kibeo, an account for the parent portal will be automatically created for you. You will receive an email six weeks before the start date of childcare with which you can activate your account. It is possible that this email ends up in your spam. If we have two email addresses for parents/guardians, both will receive a separate email.

Have you not received an email or are you having problems logging in? Please contact us via [email protected] or call (0113) 760 250. We are happy to help you.

The app of the KidsKonnect parent portal is called OuderApp. You can also arrange everything via this app, which is handy! You can download the app on your smartphone or tablet via Google Play or the AppStore. You may be asked to enter a URL the first time. This is kibeo.ouderpoort.nl. In the handleiding read more about the ParentApp.

To ensure you don't miss any information, you'll receive several standard notifications on your smartphone and in your inbox in the parent portal. For example, when a childcare professional has posted a new daily report or a photo of your child. If you don't want to receive notifications, you can turn them off. To do so, open the Parent App or access the parent portal via your browser. Then go to Account > Notifications and change your settings.

Several branches per region are open every holiday. See which one branches are open.

You can reach your child via the convenient Parent app on your smartphone or via kibeo.ouderportaal.nl Register for the VakantiemiX. In this handleiding read how to do this. If you are unable to register via the parent portal, please contact the Customer Relations department [email protected] or call (0113) 760 250You cannot request a VakantiemiX package through the pedagogical professionals at your location.

You choose on which days your child comes to the VakantiemiX. Therefore, always register your child for the VakantiemiX via the parent portal, even if you use the BSO package including flexible holiday hours. Do you want to go to another branch during the holidays or is the branch where you have after-school care during the school weeks not open? Then you can register your child at another location that is open during the holidays.

A few weeks before the start of the holiday, you will receive an email from us to inform you that you can register your child(ren). You can register your child up to 2 weeks before the start of the VakantiemiX via the parent portal. If the location of your choice is full, you can contact the Customer Relations department. We will then look at the other options with you.

The branches that are open during the holidays are open as standard from 7:30 am to 6:30 pm. If there are branches with different opening hours, you will see this this page. You can reserve VakantiemiX in half-days of 5.5 hours or in full days.

Yes, this applies to certain Daycare packages.
Have you opted for a daycare package where you purchase more than 40 weeks and less than 52 weeks of care? Then you won't have childcare for a few weeks. You choose which weeks these are. This is possible during school holidays, but it is also allowed during school weeks. You must report your absence for the following year before December, so that your child is correctly included in the planning. Please inform us of your absence per full week. Send an email to: [email protected] or call (0113) 760 250.

If you have opted for a package with 52 weeks of care, you can report your absence yourself in the parent portal. This is possible from 6 weeks prior to your holiday.

You can see your credit in the parent portal under Account > Credits.

At the start of your childcare contract, you discuss with Customer Relations the number of hours of vacation you need per year. Take your own holiday into account, so you do not need childcare. Or a school study day where you need childcare. The costs for this are spread over the entire year, so you will not suddenly receive a higher invoice. You agree on your holiday hours per calendar year. You cannot carry over the holiday hours to the next calendar year.

Were you short of holiday hours during the year? Let us know and have your holiday hours increased for the coming year, and the costs of these hours will be spread over the year from the start. If you run out of holiday hours during the year and have them increased, these new hours will be spread over the remaining months of the year. Please contact us by email [email protected] or call (0113) 760 250.

Absence credit is a service we offer. It's a credit you accrue when you report your child absent on time. This means you must report your child absent from daycare before 8:30 AM, before 8:00 AM for preschool, and before 9:00 AM for afterschool. You can report your child absent up to six weeks before the scheduled day. You will then receive absence credit for the missed hours. You can use this credit for hours up to one year after the date of the report, except during the Holiday Mix when you have after-school care. For example: If your child is reported absent on July 1st, you can use that credit until July 1st of the following year.

Always register your child before 8:30 am at daycare, before 8:00 am at before-school care or before 9:00 am at after-school care via the parent portal. You will only receive absence credit if you deregister your child on time.

If you meet the conditions, you will receive the hours for the cancelled day of care as absence credit. You can use this credit for hours up to one year after the cancellation date. You can accumulate a maximum number of hours, depending on your package. Important! Please note that we depend on childcare places, and you can only use the hours if there is space available.

You will receive absence credit if you register your child before 8:30 am at day care, before 8:00 am at before-school care or before 9:00 am at after-school care. NB! For the Holiday Mix and for incidental care, you must register your child at least 72 hours in advance.

Daycare
If your child goes to daycare, you can use absence credit for these extra hours. If you do not have enough credit, these hours will be charged afterwards.

Within Wiedewei we do not work with exchange days. Instead, you will receive absence credit for a canceled childcare day, which you can use as desired. This works as follows:

2. You will receive absence credit for the hours you cancel. You can use this credit for hours up to one year after the cancellation date, except during the VakantiemiX (Holiday Mix) when you have after-school care.

3. You can request extra childcare from 21 calendar days in advance via the 'agenda' button. When you apply for payment, choose to use your absence credit.

The branch assesses whether your application fits within the occupancy and approves or rejects it.

Please note: A number of conditions apply to the absence credit. You can read more about the absence credit in our conditions.

During a school study day, you can go to the after-school care center if there is room for the child. We do ask you to register your child in advance, so that we know whether we can expect children. You can register up to one week in advance via the parent portal. If you already have after-school care on that day, only the extra hours of care will be deducted from your holiday hours or charged afterwards.

All national holidays have been taken into account in the rate. That is why you will not receive any absence credit for these days and no refund will be given for childcare on this day.

Our IBAN number is: NL93RABO0387389512

You cannot change your account number yourself via the parent portal. You must report any changes to Customer Relations by sending an email to: [email protected]. We will then send you a digital request by email.

If you choose Wiedewei, you will receive an agreement for the care of your child by email. You will receive a SEPA form with the agreement. Using such a form, you authorize Wiedewei to debit the monthly childcare invoice. Complete this digital form completely and sign the agreement, then you give permission to debit the invoice monthly. Have you lost the SEPA form or do you still want to issue an authorization? Request this via [email protected].

If you do not want to issue a direct debit, that is possible. We expect you to pay your invoice on time every month.

In the last week of the month, the invoice of the childcare is collected. We collect prior to the childcare month. We do this to align with the moment you receive childcare allowance, which you will also receive prior to the month.

Have you recently issued a direct debit? If you have sent your fully completed SEPA form to [email protected] before the 10th of the month, it will be in time for the next direct debit. If this is not the case, we ask you to transfer the invoice yourself one last time.

You will find the annual statement of your childcare for the previous year in the parent portal under Account > Documents & annual statements. This is published annually before March 1.

View your invoice in the parent portal, perhaps you have recently purchased additional childcare incidentally? If it is not correct, please contact the Customer Relations department by emailing: [email protected] or call (0113) 760 250.

We understand that you have to arrange many things in this situation. We therefore try to make it as easy as possible for you. What we need to know is who will be the paying partner. We require confirmation from both parents by email. Will the paying parent change in the new situation? We will then send a new request for direct debit authorization. If there are other changes, such as a new home address, you can inform us by sending an email to [email protected].

When your child turns 4, childcare automatically ends. You do not have to report this. If you wish to cancel at any time, you can do so via the Customer Relations department [email protected]. You can cancel the contract on the 1st or 16th day of the month. You have one month's notice period. Please let us know why you are canceling, for example, was something not to your liking? We would like the opportunity to improve our services in this regard.

You return the tag to your child's childcare professional. The school staff will notify you that you've returned it. Once all tags have been returned, you'll receive your deposit back the following month.

Are you following a course and looking for a fun and challenging internship in childcare where you can learn a lot and have fun? We are happy to train you! Take a look at werkenbijkibeo.nl for great internship vacancies or contact [email protected] or call (0113) 760 399. Requests are always welcome!

Are you looking for great vacancies at Wiedewei? Then take a look werkenbijkibeo.nl.

You will find the contact details of your child's branch on the branch page on kibeo.nl. Go to it location overview.

All branches are closed on Saturdays, Sundays, and public holidays. In 2026, Wiedewei will also close on Tuesday, May 5th. Additional closing days may apply.

Study day(s) for employees

Wiedewei may close two days a year for a study day for our employees. We usually only use this for one (afternoon) day. We do this to promote the expertise of our employees. We announce the dates of study days at least two months in advance, so that you have sufficient time to arrange an alternative. You will be informed about this via the newsletter on the parent portal. There will be no refunds for these days.

Organizational closing days

Furthermore, Wiedewei closes a maximum of two organization-related days per year. These are days that connect a public holiday with the weekend. If you have childcare on the organization-related closure day, you will receive absence credit for this additional day. This credit will be automatically added to your credit at the beginning of the month in which the closure day falls. The hours for the additional closure day are in addition to the maximum credit you can accrue annually as absence credit. For 2026, the organization-related closure day is Friday, May 15 (the day after Ascension Day).

We continuously try to improve our services. Do you have an area for improvement? Then we would like to hear that. Fill us improvement form in.

It may happen that you are less satisfied. Do you have a complaint? Discuss this first with your Location Manager. If you are unable to resolve your complaint, please let us know via the complaint form and let us know who the branch manager is. We will handle your complaint in accordance with the interne klachtreglement.

If you cannot find a solution with Wiedewei, you can contact the Disputes Committee. The general terms and conditions of the sector contain more information about the external complaints procedure.

Frequently Asked Questions

Most frequently asked questions about