Do you have a question about childcare at Wiedewei? You might find the answer among our frequently asked questions. Is your question not listed? Then ask it via us. contact form. We are happy to help you.
Most frequently asked questions about
Absence credit is a service we offer. If you cancel your child's attendance on time for a childcare day, you will receive absence credit for the cancelled hours. You can use this credit to request extra childcare at another time, provided there is space available.
You receive absence credit if you deregister your child on time:
- Daycare: before 8:30 a.m.
- Daycare: before 8:00 AM.
- After school care: before 9:00 AM.
You can cancel your child's registration up to 6 weeks before the scheduled childcare day.
How long is absence credit valid?
You can use the credit up to one year after the cancellation date, as long as the agreement for this childcare is still in effect. Does your agreement end earlier? Then you can use the credit up to and including the last day of your agreement. Unused credit will not be paid out.
NB: Conditions apply to absence credit. The number of hours you can accrue depends, for example, on your childcare package. The credit is also linked to your child and the type of care. For instance, you cannot transfer it from toddler care to out-of-school care. You can read more information in our conditions.
The desired start date and the days on which you need childcare determine when there is a place for your child. Therefore, do not wait too long to register. You can easily register your child via the registration form on our website.
Is your child already enrolled and do you have a question about availability? Then ask your question via us. contact form.
It may happen that there is no space available at your preferred location yet. Therefore, please provide as many alternative childcare days and locations as possible when registering. We are happy to help you find a suitable childcare place for your child.
How nice that you want to register your child. At Wiedewei you can register your child for one of our locations without obligation and free of charge. You do this by registration form to fill in. We will contact you as soon as possible after we have received your registration request.
It may be that the location no longer has room and your child cannot be placed. Therefore, please indicate in your online registration which alternative day(s) and location(s) are also possible. It is also important to indicate your child's allergies or special dietary requirements when registering.
You can request additional childcare through the parent portal. You can request additional childcare up to 21 calendar days in advance using the "calendar" button. The childcare professionals will check if there's room in the group for the day your child wants to play. They will then approve or reject your request.
Daycare
If your child goes to daycare, you can use absence credit for these extra hours. If you do not have enough credit, these hours will be charged afterwards.
BSO
If your child goes to after-school care, you can use absence credit or flexible holiday hours for these extra hours. If you do not have enough absence credit or flexible holiday hours, the hours will be charged afterwards.
Before choosing childcare for your child, it is a good idea to first take a look inside a branch without obligation. You can request a tour via www.wiedewei.nl/rondleiding or on to the location page from your desired reception location. You can request a tour of the branch here. They will contact you to schedule the tour.
It may happen that you are unable to register your child. In that case, please contact the Customer Relations department via our contact form or call (0113) 760 250. We will be happy to assist you.
How nice that you want to register your child. At Wiedewei you can register your child for one of our locations without obligation and free of charge. You do this by registration form to fill in. We will contact you as soon as possible after we have received your registration request.
It may be that the location no longer has room and your child cannot be placed. Therefore, please indicate in your online registration which alternative day(s) and location(s) are also possible. It is also important to indicate your child's allergies or special dietary requirements when registering.
As soon as you accept the proposal and sign the agreement, your child's placement is final. You can find your signed contract in the parent portal under 'documents'.
Registering with Wiedewei is completely free!
Do you want to know what childcare costs at Kibeo? With our calculation tool You can easily calculate what you pay net if you are eligible for childcare allowance. You can compare different childcare packages and options.
Do you need help with the calculation or would you like advice on which childcare package suits you best? Then please contact the Customer Relations department via our contact form or ask your question via the chat. We are happy to help you.
For a personal cost calculation, we need the gross annual income of you and your potential allowance partner.
The desired start date and the days on which you need childcare determine when there is a place for your child. Therefore, do not wait too long to register. You can easily register your child via the registration form on our website.
Is your child already enrolled and do you have a question about availability? Then ask your question via us. contact form.
It may happen that there is no space available at your preferred location yet. Therefore, please provide as many alternative childcare days and locations as possible when registering. We are happy to help you find a suitable childcare place for your child.
That is possible. Your application will then be placed on the inactive waiting list. This means that you will not be actively contacted when a place becomes available.
Do you need childcare at a later time? Then please contact the Customer Relations department yourself via our contact form or call (0113) 760 250.
Do this on time, so that we can look together at the available childcare options for your child.
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We understand that it can be quite exciting for you and your child to come to daycare for the first time. Your child can therefore come to settle in (maximum) twice before the contract comes into effect. Getting used to is a service we only offer at daycare. The adjustment time is coordinated with the location. They will contact you to schedule an adjustment moment. This way you can see whether Wiedewei suits you.
Wiedewei works with many schools, we are often in the school. We believe it is important to welcome a child in a familiar environment. That is pleasant for your child and also for you, you know that your child does not have to travel or be transported. On the linked schools page you will find an overview of primary schools per municipality and the Wiedewei branch that is included or with which we have a (short) distance collaboration.
If you would like childcare at Wiedewei and we are not located in the school, please let us and the school know. Wiedewei is always open to assessing whether we can start at new locations.
Your child can go to daycare for one or more days or half days before or after school. This depends on the package you choose and the opening hours of the branch. View all our packages.
Your child will play in a regular group at their childcare center. This is where their friends play and where their familiar childcare professionals work. Your child may be placed in a different group than their regular group. By signing the childcare agreement, you consent to this.
Exceptions
At times there are fewer children at your location. We will then care for the children together in one group other than your child's regular group. This way your child has more friends to play with on quiet days/parts of the day. Of course, we only do this if the maximum group size is not exceeded.
It's possible that your child's group teacher isn't yet available, or is no longer available. In that case, another familiar teacher from the team will be present.
Whether your child can use transport between school and after-school care depends on the available transport routes. Is there a transport route between your child's school and after-school care? Then you can request transport through us. contact form. View the overview of the transport routes to see what possibilities there are.
At Wiedewei, you only pay for diapers for as long as your child needs them. When registering, you indicate whether you wish to use diapers from Wiedewei. The costs for this are in addition to the childcare hourly rate.
Has your child become potty trained, or would you prefer to provide your own diapers? Then you can cancel the diapers through us. contact form. Starting next month, you will no longer pay for this.
If you and your partner both work or study, you are eligible for childcare allowance. This is a contribution towards the costs of childcare. You sometimes get back up to 70% of the costs.
The rates at Wiedewei are gross rates, for which you will receive childcare allowance. If we talk about net costs, the childcare allowance has already been deducted from this. For more information and to apply for allowance, please visit toeslagen.nl.
What is the LRK number?
Childcare establishments that comply with legislation and regulations are inspected by the GGD. If the establishment meets the requirements, it will be included in the National Register of Childcare and Playgroups. You will only receive childcare allowance if the organization where you have childcare is included.
Where can I find the LRK number?
All Wiedewei branches comply with the laws and regulations and can be found in the register. Each type of childcare per location has a unique number. You will find this number on your agreement, on the location page at wiedewei.nl with contact information or on the website LRK.
You receive childcare allowance when you and your partner both work or study. You will also receive childcare allowance if you are single and working. You are then entitled to childcare allowance on the gross hourly price.
If you have a partner and one of you is not working or if you or your partner work on a zero-hour basis, you may still be entitled to childcare allowance. To find out whether you are eligible for allowance or if you would like to apply for it, please visit toeslagen.nl.
If you become unemployed, you are still entitled to childcare allowance for three months. This means your child can continue to play in the familiar environment with his or her friends and you have the time to look for another job. Report this change to the Tax Authorities within 4 weeks after you become unemployed. It is best to call the Tax Authorities (0800-0543). They will then look at your personal situation and calculate how many childcare hours you are entitled to.
If you do not have a new job within three months, you are no longer entitled to childcare allowance. Have you used all the childcare hours in the three-month period? Then your hours are up and you stop the childcare allowance. Do you have any spare hours left? Then you can use it until the end of the year. After that, you can stop the childcare allowance via Allowances.nl toeslagen.nl.
Follow these steps:
Step 1: Download the ParentApp again. You can download the app on your smartphone via Google Play or the App Store.
Step 2: Enter the URL. This is kibeo.ouderportaal.nl.
Step 3: Log in. Use the email address we have on file as your username. You can enter the password you used before, or request a new password if desired.
In the handleiding read more about the ParentApp.
Through the parent portal, you follow your child's adventures closely. You can view photos and personal messages about what your child experiences during childcare. You can also easily arrange various matters related to childcare there.
How do you get access to the parent portal?
If your child attends childcare at Wiedewei, we will automatically create an account for you. You will receive an email to activate the account. Did you not receive this email? Please check your spam folder as well.
Do we have an email address for both parents/guardians? Then you will both receive your own email to activate the account.
Are you having trouble logging in?
Have you not received an activation email or are you unable to log in? Then ask your question via us. contact form. We are happy to help you.
The app of the KidsKonnect parent portal is called OuderApp. You can also arrange everything via this app, which is handy! You can download the app on your smartphone or tablet via Google Play or the AppStore. You may be asked to enter a URL the first time. This is kibeo.ouderpoort.nl. In the handleiding read more about the ParentApp.
To ensure you don't miss any information, you'll receive several standard notifications on your smartphone and in your inbox in the parent portal. For example, when a childcare professional has posted a new daily report or a photo of your child. If you don't want to receive notifications, you can turn them off. To do so, open the Parent App or access the parent portal via your browser. Then go to Account > Notifications and change your settings.
Several branches per region are open every holiday. See which one branches are open.
You can register your child for the VakantiemiX via the Parent app on your smartphone or via the parent portal. In this handleiding Read step-by-step how to do this.
Having trouble registering? Then ask your question via us. contact form. You cannot request the VakantiemiX through the pedagogical professionals at your location.
Choose your own childcare days
You choose the days your child attends VakantiemiX yourself. Therefore, always register your child via the parent portal, even if you use an out-of-school care package with flexible holiday hours.
Would you like to use a different location during the holidays, for example because your own location is closed? Then you can register your child at another location that is open during the holidays.
When can you register your child?
A few weeks before the holiday, you will receive an email reminding you to register your child. You can do this via the parent portal up to two weeks before the start of the VakantiemiX.
We check applications daily. Is there no longer any space at your preferred location? Then we will look at other options with you.
The branches that are open during the holidays are open as standard from 7:30 am to 6:30 pm. If there are branches with different opening hours, you will see this this page. You can reserve VakantiemiX in half-days of 5.5 hours or in full days.
Yes, with certain daycare packages, you can choose which weeks you do not use childcare.
Do you have a daycare package of more than 40 weeks, but less than 52 weeks? Then you will have no childcare for a number of weeks per year. You decide which weeks these are. These can be school holidays, but also weeks outside of school holidays.
Give before December which weeks you will not need childcare for the following year. This allows us to take this into account in our planning. You report your absence for full weeks via us. contact form.
Do you have a package with 52 weeks of childcare?
You can then report your child's absence yourself via the parent portal. This is possible from 6 weeks before the planned absence.
You can see your credit in the parent portal under Account > Credits.
At the start of childcare, you agree with the Customer Relations department on the number of holiday hours you require per year. Take into account your own holidays, when you do not need childcare, but also, for example, school study days when you do need childcare.
The costs for these vacation hours are spread over the entire year. This way, you pay a fixed amount every month and do not receive an unexpectedly higher bill.
Can you carry over vacation hours to the next year?
No, you agree on your vacation hours per calendar year. You cannot carry over unused hours to the next year.
What if you run short on vacation hours?
Do you find that you are running short on vacation hours? Then you can choose to increase your hours. If you do this before the new calendar year, the extra costs will be spread over the entire year from the start.
Are you increasing the vacation hours during the calendar year? Then the extra costs will be spread over the remaining months of that year.
Do you want to adjust your vacation hours or do you have questions about this? Please let us know. contact form.
Absence credit is a service we offer. If you cancel your child's attendance on time for a childcare day, you will receive absence credit for the cancelled hours. You can use this credit to request extra childcare at another time, provided there is space available.
You receive absence credit if you deregister your child on time:
- Daycare: before 8:30 a.m.
- Daycare: before 8:00 AM.
- After school care: before 9:00 AM.
You can cancel your child's registration up to 6 weeks before the scheduled childcare day.
How long is absence credit valid?
You can use the credit up to one year after the cancellation date, as long as the agreement for this childcare is still in effect. Does your agreement end earlier? Then you can use the credit up to and including the last day of your agreement. Unused credit will not be paid out.
NB: Conditions apply to absence credit. The number of hours you can accrue depends, for example, on your childcare package. The credit is also linked to your child and the type of care. For instance, you cannot transfer it from toddler care to out-of-school care. You can read more information in our conditions.
Yes, if you cancel your child's attendance on time and meet the conditions, you will receive absence credit for the cancelled childcare hours.
Deregister your child via the parent portal before 8:30 AM for day care, before 8:00 AM for pre-school care, or before 9:00 AM for after-school care.
You can use the credit to request additional childcare at another time. This is possible up to one year after the cancellation date, as long as your agreement is still in effect. Does your agreement end earlier? Then you can use the credit up to and including the last day of your agreement.
The number of hours you can accrue depends on your childcare package. Extra childcare using absence credit is only possible if space is available. You can find more information in our conditions.
You will receive absence credit if you register your child before 8:30 am at day care, before 8:00 am at before-school care or before 9:00 am at after-school care. NB! For the Holiday Mix and for incidental care, you must register your child at least 72 hours in advance.
You can request additional childcare through the parent portal. You can request additional childcare up to 21 calendar days in advance using the "calendar" button. The childcare professionals will check if there's room in the group for the day your child wants to play. They will then approve or reject your request.
Daycare
If your child goes to daycare, you can use absence credit for these extra hours. If you do not have enough credit, these hours will be charged afterwards.
BSO
If your child goes to after-school care, you can use absence credit or flexible holiday hours for these extra hours. If you do not have enough absence credit or flexible holiday hours, the hours will be charged afterwards.
During a school study day, you can go to the after-school care center if there is room for the child. We do ask you to register your child in advance, so that we know whether we can expect children. You can register up to one week in advance via the parent portal. If you already have after-school care on that day, only the extra hours of care will be deducted from your holiday hours or charged afterwards.
All national holidays have been taken into account in the rate. That is why you will not receive any absence credit for these days and no refund will be given for childcare on this day.
Our IBAN number is: NL93RABO0387389512
You cannot change your account number yourself via the parent portal. Do you want to change your account number? Please let us know. contact form.
You will then receive a digital request via email to submit the change.
When you choose childcare at Wiedewei, you will receive an agreement by email. You will also receive a digital SEPA form. By signing this, you authorize Wiedewei to automatically debit the childcare costs from your account monthly.
Complete the SEPA form in full and sign the agreement to arrange the direct debit.
Have you lost the SEPA form or do you still want to issue an authorization? Then request a new form from us. contact form.
If you do not want to issue a direct debit, that is possible. We expect you to pay your invoice on time every month.
In the last week of the month, we automatically debit the childcare costs from your account. You pay for the childcare in advance of the childcare month. This aligns with the payment of the childcare allowance, which you also receive in advance.
Have you recently authorized a direct debit? If we have received your fully completed SEPA form before the 10th of the month, the direct debit will take effect the following month. Did we receive the form later? Then we ask you to pay the next invoice yourself.
Do you have questions about direct debit? Then ask them via us. contact form.
You will find the annual statement of your childcare for the previous year in the parent portal under Account > Documents & annual statements. This is published annually before March 1.
View your invoice in the parent portal. You may have used extra childcare on one occasion recently, causing the amount to be higher than you are used to.
Do you believe the amount is incorrect, or do you have a question about your invoice? Then please contact the Customer Relations department via us. contact form. We are happy to help you.
We understand that a lot comes your way during a divorce and that you have a lot to arrange. That is why we like to make it as easy as possible for you.
For your child's care, it is important that we know who will be paying the costs from now on. For this, we require confirmation by email from both parents.
Is the parent paying for the childcare changing? Then we will send a new request for a direct debit authorization.
Do you also want to change other details, such as your home address? If so, please let us know. contact form.
When you choose childcare at Wiedewei, you will receive an agreement by email. You will also receive a digital SEPA form. By signing this, you authorize Wiedewei to automatically debit the childcare costs from your account monthly.
Complete the SEPA form in full and sign the agreement to arrange the direct debit.
Have you lost the SEPA form or do you still want to issue an authorization? Then request a new form from us. contact form.
Have you entered into an agreement, but no longer wish to use childcare? Then you can cancel the childcare.
- Within 14 days after concluding the agreement: You may terminate the agreement without giving any reason. There are no cancellation fees associated with this.
- After these 14 days, but before the start of childcare: You can cancel the agreement or part of the agreed childcare. We will charge a cancellation fee of €100 for this.
Do you want to cancel childcare? Then view our contact page to contact us.
Has your child's childcare started yet? Then check the frequently asked question '‘How can I cancel my child's childcare?’'’.
Is your child turning 4? Then daycare stops automatically. You do not need to do anything for this.
Do you wish to terminate childcare earlier? You can cancel the childcare effective the 1st or 16th of the month. A one-month notice period applies.
Do you want to cancel your child's childcare? Then check out our contact page to contact us.
Has your child's childcare not started yet? Then different conditions apply. Please read the frequently asked question for more information. ‘'‘Can I cancel childcare before it has started?’'’.
You return the tag to your child's childcare professional. The school staff will notify you that you've returned it. Once all tags have been returned, you'll receive your deposit back the following month.
Are you following a course and looking for a fun and challenging internship in childcare where you can learn a lot and have fun? We are happy to train you! Take a look at werkenbijkibeo.nl for great internship vacancies or contact [email protected] or call (0113) 760 399. Requests are always welcome!
Are you looking for great vacancies at Wiedewei? Then take a look werkenbijkibeo.nl.
You will find the contact details of your child's branch on the branch page on kibeo.nl. Go to it location overview.
We continuously try to improve our services. Do you have an area for improvement? Then we would like to hear that. Fill us improvement form in.
It may happen that you are less satisfied. Do you have a complaint? Discuss this first with your Location Manager. If you are unable to resolve your complaint, please let us know via the complaint form and let us know who the branch manager is. We will handle your complaint in accordance with the interne klachtreglement.
If you cannot find a solution with Wiedewei, you can contact the Disputes Committee. The general terms and conditions of the sector contain more information about the external complaints procedure.